Reengineering of the quotation process

Is it possible to support the engineering processes with intelligent product models when the knowledge and information work is very complex? This paper describes how IT-supported product configuration can support the complex engineering activities carried out in the quotation processes. The research has been carried out at the Centre for Industrialisation of Engineering at the Technical University of Denmark in co-operation with F.L. Smidth, a Danish cement plant manufacturer with a world-wide leading position. The redesign of the quotation process lasted 3 years, but as the paper illustrates, remarkable results have been accomplished. The lead-time for making tenders was reduced from weeks to days. A better quality of quotes was obtained and the consumption of resources reduced to 4 %.